Sewing Machine Service & Repair

Service — routine maintenance to keep your machine in excellent working order. Cleaning, oiling, tension checks, needle inspection and a full health check. Done regularly to prevent future problems and extend your machine's life.

Repair — fixing a specific fault. Diagnosing and resolving issues such as broken parts, needle arm misalignment, bobbin problems, seized mechanisms, jammed threads or electronic component failure.

You can book a service, a repair, or both — the online form will guide you through.

Not all sewing machines are built the same — and neither are their service needs:

• Vintage and domestic machines are mostly mechanical. They're quicker to strip down, clean, oil and reassemble.
• Computerised and embroidery machines contain circuit boards, sensors and complex electronic components. They may require electronic testing, recalibration, software updating and considerably more time.

Think of it like cars — servicing a classic Mini isn't the same as servicing a modern hybrid. Both get the care they deserve, but one takes more time, tools and expertise.

Please bring the following when you drop your machine off:

• The machine itself (in its carry case if you have one)
• Original bobbin and accessories kit
• Foot pedal and power cable
• Machine manual (if you have it)

Our studio is at 1 Hillside Crescent, Portadown, BT63 5JB — there is parking alongside. Drop-off hours are Monday to Saturday, 09:00–18:00.

No — the service and repair prices cover our labour only. Any additional parts required (needles, belts, circuit boards, bobbin mechanisms etc.) are charged separately at cost. We will always let you know if parts are needed and their cost before proceeding.

Note: delays in delivery of specific parts from mainland UK suppliers can sometimes impact our turnaround time — we will keep you updated throughout.

You can check your machine's current service status online at any time — no need to call or visit. You'll need your booking reference number from your confirmation email.

Once you've been notified that your machine is ready, please collect it within 48 hours unless otherwise agreed. Payment is made upon collection.

If you need to arrange a different collection time, just give us a call or drop us an email as soon as possible.